Using the BPM solution offered by Tabssoft, key personnel across the organization can gain complete visibility of operations, KPIs, and how it all fits together to provide a better experience for customer, at the same time, employees in disparate locations such as individual branches, head office and customer care centres can collaborate better to deliver improved services with the support of the following solution capabilities:
Managed Business Processes
One of the key benefits of the Business Process Management solution is that the user interface has been designed to integrate with websites, mobile platforms, apps and call centre tools, making it easy to implement across the business and partner organisations.
Business Process Manager
The Business Process Manger capability gives personnel across the organisation the ability to collaborate and share insights into business operations in order to effect change that benefits the entire business. As well as a performance dashboard, this component fully integrates with all mobile and cloud platforms/applications.
Statistical Analysis & Reporting
Not only has the Business Process Management solution been created to integrate with all existing infrastructure, it can also be customised for key performance indicators, trends and statistical analysis, giving decision makers the information they need to take appropriate action.
Case Management
Effective case management is key when dealing with customers and business partners. Not only does the BPM case management tool give companies the functionality to optimise current interactions, but organisations can also create beneficial new processes through testing and simulation. Our solution can be adapted with escalation protocols, reducing workloads, and giving employees at every level the opportunity to offer improved customer care.
Decision Manager
Within the BPM solution, operation managers can view strategies and outcomes for enhanced decision-making. The decision-modelling component offers a schematic visual of all routes towards an outcome, offering a better understanding of business processes. What’s more, the Business Process Management solution allows regular business decisions to be automated. However, as well as speeding up business processes, managers must be allowed to make decisions to react to real-time scenarios, so the interface can be used to identify and react to risks and opportunities as they happen.
Document management
Despite advances in technology, businesses still struggle with time-consuming paperwork. Tabssoft’s solution has been optimised to remove as much paperwork as possible, while speeding up the movement of physical documents through the business by scanning, analysing and capturing relevant information contained on all documents, including handwriting, that enter the organisation. This information is then converted into a format that can be easily retrieved by search parameters and edited, if necessary. The templates for these formats are fully customisable so as to be easily understood by users.
